Privacy Policy

This website is run by SD Miracle Educational Consultancy Pvt. Ltd. (“SD Miracle”, “we”, “us”) for its SD Miracle Kathmandu office. We are an educational consultancy that helps students plan and apply to study abroad.

This policy explains what personal information we collect through this website, why we collect it, who can see it and what you can ask us to do with it. It covers this website only. Information you give us in person, over the phone or by other channels is handled by the office you deal with.

We only collect what you type into or upload through our forms:

• Enquiry forms (“Book your free assessment” on the contact page, the “Register Here” tab and registration links): your name, phone number and, if you give them, your email address, the destination and course you are interested in, and your message.
• Full student registration form: your name, email address, phone number, date of birth, country of citizenship and gender; your education (level, field of study, score or GPA, year of completion); English or other test details you choose to share (exam, date and scores); the countries and services you are interested in; how you heard about us; and any notes you add.
• Job applications (Careers): your name, email address, phone number, date of birth and current address; your answers to the questions for that role; and your CV and any other documents you upload (PDF, Word or image files).
• Feedback forms: your answers, and your name, phone number or email address if the form asks for them. Where a form offers it, you can choose to submit anonymously.

We do not take payments through this website and do not ask for card or bank details on it.

The public pages of this website do not use analytics, advertising or social media tracking tools, and do not set tracking cookies.

The website saves two small settings in your own browser (local storage):

• the language you choose, on sites that offer an English/Korean switch; and
• which pop-up notices you have closed today, so the same notice is not shown again until the next day.

These settings stay on your device and are not sent to us. You can clear them at any time through your browser settings.

The staff dashboard uses login cookies, but only for SD Miracle staff who sign in. They are not set for visitors to the public site.

Like most websites, the servers that host this site may automatically record basic technical information when you visit, such as your IP address, browser type and the pages requested. This is used to run and secure the site.

• To reply to your enquiry and contact you about the study plans you asked about.
• To provide the counselling, application and visa support you ask us for.
• To assess your job application if you apply for a role with us.
• To read your feedback and improve how we work.
• To protect the website from spam and misuse.

We do not sell your personal information, and we do not use it for advertising on other websites.

• Our staff. Enquiries and registrations are stored in our student management system, and job applications and feedback in our website's administration system. Staff access is limited by role and branch.
• Institutions and authorities, when you ask us to act for you. If you ask us to apply to a university, scholarship or visa on your behalf, we share the information and documents needed for that application with the organisation concerned.
• Service providers who host and run our websites and systems, only as needed to provide those services to us.
• Where the law requires it, for example in response to a valid request from a government authority.

Some parts of the site connect you to services run by other companies:

• Google Maps. The map on our contact page is loaded from Google, which receives information such as your IP address when the map loads.
• WhatsApp, Facebook, Instagram, YouTube, LinkedIn and Google reviews. Our buttons and links to these services open them directly. Once you are on their site or app, their own privacy policies apply.

We keep your information for as long as we need it to handle your enquiry, provide our services or consider your application. The website does not delete records automatically after a fixed period. Our staff remove them when they are no longer needed, and you can ask us to delete your information at any time (see below).

You can contact us to:

• ask what personal information we hold about you;
• correct information that is wrong or out of date;
• ask us to delete your information; or
• ask us to stop contacting you.

We may need to confirm your identity before acting on a request, and we may have to keep some information where the law requires us to.

The website is served over an encrypted connection (HTTPS), and access to submitted information is limited to signed-in staff according to their role. No website or system can be made completely secure, so please do not send us more information than a form asks for.

Many of our students are planning study after school. If you are under 18, please ask a parent or guardian before sending us your details.

If we change how this website handles personal information, we will update this page and the “last updated” date. Please also read our Terms & Conditions.

For any question or request about your personal information, contact:

SD Miracle Educational Consultancy Pvt. Ltd.
Miracle Building Bagbazar-28, Kathmandu 44600, Nepal

• Email: info@sdmiracle.com.np
• Phone: 01-5358568, 01-5918568, +977-9843637595
• Or use our contact page.